Dear Mr. Whitman,
I am sincerely sorry to hear about your disappointing experience. While we provide comprehensive training and protocols to all providers, we rely on them to execute the procedure according to our guidelines. When performed correctly with ultrasound guidance, a penile PRP injection should rank extremely low on the pain scale (typically a 1 out of 10), so I am very sorry that this was not the case for you.
Regarding the cost, P-Long cannot dictate what independent providers charge for their services; however, for reference, PRP injections at my own office are $950. We do provide all clinics with detailed brochures and video tutorials via QR codes to ensure they have access to the correct techniques.
I attempted to locate your previous contact in our call logs so I could understand why we missed you, but I was unable to find a record. I want to make sure your concerns are addressed properly. Please call my office directly at 925-255-7867. I would appreciate knowing which clinic you visited so we can address this, and I look forward to speaking with you.
Judson Brandeis MD