One reason for the slow response from them is that they are a really small staff and only Dr. C and Wade have the expertise to answer the questions. From what I can tell they are booked all day, so questions get answered in between sessions or off hours. There is a junior member who is just learning and can\'t realistically answer questions, it is pretty much just Wade. I am guilty of asking a shit load of questions, scheduling phone consults with Dr. C and then backing out after paying for everything which they had to refund. This was 2 years ago - when I finally showed up for my appointment they were surprised I came but were very good natured about it,
I imagine they get a mailbox full of questions and a lot of people with cold feet. Then there are all the followup questions from all the patients they have seen during the month.
Before the procedures I usually wait 2-3 days to get a response. But, after my procedures (3 now) I get a response rsooner to see how things are going. The week before I come for a schedule procedure is when I get the most attention is terms of what my expectations are and what product to use etc.
They must get a shit ton of emails every day from around the world as well with boat loads of questions. What they should do is post the questions and their answers in a blog format so people can read the responses as I am sure they are the same 20 questions over and over.
Not making excuses for them as I had the same thoughts, but once I saw the operation and how it has been Dr. C and Wade and no one else with the expertise to answer the questions it made sense. I even joked with them that the new guy needed to learn the ropes so he could take over the mailbox but right now he does not have the knowledge and the answers would not be nearly as authoritative.
Saying all this as I would not let the response time put you off to much. It did put me off at first, but then I got that they are super busy, not just anyone can answer the questions and the care I got was really great which made the question issue sort of moot, but still it would be good to have that aspect working better too. They really need to blog the questions and answers the way Reed does. They will start to get a lot less emails.